Your account disappeared from TopstepX: passed, lost or closed?
Updated September 6, 2026
When a connected account stops appearing in TopstepX's active account list, Propfy does not guess what happened. It asks you.
The prompt
You will see "What happened to this account?" with four answers: I lost the account, I closed it, Promoted to Live, and Still active. Where several accounts dropped off at once, the prompt asks about them together.
If the account's last known balance was near the profit target, you get the pass prompt instead: "Did you pass?", with Yes or Not yet. Confirming records the milestone.
Your history is always kept
Whichever answer you pick, your trades, reviews and performance history stay exactly as they are. Nothing is deleted and nothing is hidden. The only thing an answer changes is whether Propfy keeps polling the broker for that account.
What each answer does
I lost the account, I closed it, and Promoted to Live all retire the connection. Propfy stops syncing it, the account stops holding your primary connection slot, and its end date is recorded. The account keeps its place in your history and its trades keep counting in your statistics.
Still active leaves the connection running and Propfy keeps syncing it. Pick this one if the account was only temporarily absent from the list.
If you answered wrong
Where an account was recorded as ended and it was actually a pass, the milestone card offers "No, I passed", which corrects it and records the milestone. For anything else, open a ticket and our team will fix it by hand.
The prompt appears only for accounts past the evaluation stage, and only while the connection is still marked active.