Help center
Answers about plans, connecting an account, prop firm rules, and your data.
All articles
Pricing & plans
Propfy has three plans, priced in US dollars and billed through Stripe.
Updated September 6, 2026
Connecting your trading account
There are two ways to get your trades into Propfy: a live connection, or a statement import.
Updated September 13, 2026
Billing: manage, cancel, monthly vs annual
Propfy bills in US dollars through Stripe. That is the only payment rail; there is no second gateway and no other currency.
Updated August 7, 2026
The AI agents
Propfy runs a set of agents over your own trading data. Each one answers a different question.
Updated September 6, 2026
Prop-firm rule features
Propfy exists because the model is rarely what breaks a prop firm account. The behaviour around it is.
Updated September 4, 2026
Risk alerts: daily loss limit, drawdown room and Telegram
Propfy warns you as the day's loss climbs toward the limit, and it measures every account against that account's own limit rather than a blended total.
Updated September 4, 2026
XP, levels, badges, challenges, streaks
Propfy rewards the process, not the P&L.
Updated August 7, 2026
Your data: export & deletion
Your data is yours, and both directions are self-service.
Updated August 7, 2026
How support & tickets work
Support chat is available on every page of Propfy, signed in or not.
Updated August 7, 2026
Import your TopstepX CSV
The file you need is the Trades export from TopstepX: one CSV per account, covering completed round-trip trades.
Updated August 20, 2026
Your account disappeared from TopstepX: passed, lost or closed?
When a connected account stops appearing in TopstepX's active account list, Propfy does not guess what happened. It asks you.
Updated September 6, 2026
Import your Tradovate CSV
The file you need is the Performance report from Tradovate Account Reports, downloaded as CSV: completed paired trades for one account.
Updated September 23, 2026
Which trading day and session a trade belongs to
Two different clocks decide two different labels, and mixing them up is the usual reason a number looks wrong.
Updated September 23, 2026
AI usage limits by plan, and when they reset
Every plan carries a daily and a monthly allowance of agent runs. The allowance follows the plan and nothing else.
Updated September 6, 2026
Import an FTMO MT4 or MT5 statement
The file you need is your MT4 or MT5 account statement, converted to a comma-separated CSV. Neither platform exports CSV directly, so one spreadsheet step is…
Updated August 20, 2026
Import your TradeZella CSV
The file you need is an Export Trades to CSV file from your TradeZella trade log, taken with All columns.
Updated August 20, 2026
TopstepX sync failed or stalled: reconnect, or wait?
Not every sync failure means something is wrong with your connection. Propfy separates the two cases, and the message you see tells you which one you have.
Updated September 6, 2026
CSV import format and column reference
Any platform that can export a trade history can almost certainly be imported. This is the format the generic parser reads.
Updated August 20, 2026
Payment failed: the 48-hour grace period and what happens next
A declined payment does not switch your account off the moment it fails.
Updated September 6, 2026
What a lapsed subscription still lets you do
When a plan ends, expires, is paused or is cancelled, Propfy shows a banner that says your journal is still here, in full. That is literal.
Updated September 6, 2026
How performance numbers are calculated: decisions versus fills
If you mirror one setup across several prop accounts, your trade COUNT in Propfy will be lower than your broker's, and your P&L will match. Both are deliberate.
Updated September 6, 2026
Attaching a screenshot to a support chat
A picture of the screen you are looking at is usually faster than describing it.
Updated September 6, 2026
Your journal: trades, sessions, calendar and notebook
The Journal has four tabs. They are four views of one set of trades, not four places your data lives, so nothing you do in one of them has to be repeated in…
Updated September 6, 2026
Setting up Telegram alerts
Telegram is how Propfy reaches you when you are not looking at the app. Connecting takes one click and no chat ID.
Updated September 6, 2026
The agents, one by one
Each agent answers a different question about your own trading data. This is the detail behind the summary list: what each one needs before it can say anything…
Updated September 6, 2026
Free calculators: drawdown, position size and evaluation cost
Three calculators live at propfy.io/tools. No sign-up, no email, nothing saved. They do the arithmetic that decides whether a prop firm account survives.
Updated September 6, 2026
Community profiles: what is public and what stays private
You are invisible on Propfy's community until you decide otherwise. With no profile, or a profile switched off, nothing about you appears anywhere on the board.
Updated September 6, 2026
Account phases: Evaluation, Express and Funded
Each connected account carries a phase, and the phase is what tells Propfy which rules to hold it to.
Updated September 6, 2026
The onboarding checklist and what each step unlocks
Setup asks for a few things in a short flow, then the dashboard carries a checklist of seven steps. Each step exists because something concrete stops working…
Updated September 6, 2026
Comparing two periods or filters side by side
Performance, then Compare, puts two slices of your own record next to each other and states the difference. It is the review question in its usual form: which…
Updated September 6, 2026
Rule adherence, streaks and XP: how they are scored
This is the arithmetic behind the scoreboard. What XP, levels, badges, challenges and streaks are for is covered in the article on XP, levels, badges…
Updated September 6, 2026
Exporting your data: formats, limits and how long it takes
The article on your data covers what an export contains and how deletion works. This one covers the mechanics: the two formats, the limits, and what each error…
Updated September 6, 2026
Reading the dashboard: what each card on Home means
Home is one screen that answers one question: what should you do next. It is not a report. Every number on it is either today, your last session, or your…
Updated September 6, 2026
Accounts and the activity log: sync, import and connection events
Two surfaces answer two different questions. Accounts answers "where do my accounts stand". The activity log answers "did my trades actually come in, and who…
Updated September 6, 2026
The Market page: daily bias, economic calendar and market movers
Accounts, then Market. The context around the session: today's bias, the high-impact releases ahead, and what the accounts you follow are saying. None of the…
Updated September 6, 2026
Performance reports: R-multiples, drawdown and expectancy
Performance, then Reports. One page of the statistics you would otherwise rebuild in a spreadsheet, over whatever window, phase and accounts you have selected…
Updated September 6, 2026
Strategies: tagging trades and reading per-strategy performance
A strategy in Propfy is a label you attach to trades so you can ask which of your setups actually makes money. Performance, then Strategies.
Updated September 6, 2026
Talking to the coach: what it knows and how to ask
The coach chat answers questions about your own record. It is not a market oracle and it is not a general assistant, and knowing exactly what sits in front of…
Updated September 6, 2026
Trade grades A to D: how a trade is scored
Every closed trade can be graded A, B, C or D, with a note explaining the letter. A is excellent execution and D is poor. The grade is about how you traded…
Updated September 6, 2026
Session reviews and notes: writing the post-session anchor
The session review is the honest anchor at the end of a day. Four questions, two minutes, and tomorrow starts from something you decided rather than something…
Updated September 6, 2026
Milestones and achievements: badges, XP and levels
Coach, then Achievements. The scoreboard for the habits that keep an account alive, and one thing that is not a scoreboard at all.
Updated September 6, 2026