Questions and answers

Everything traders ask about Propfy

Grouped by what you are trying to find out. If something here is still unclear, the support chat on every page answers from the help center and opens a ticket when it cannot.

Getting started

What Propfy is, who it is for, and what happens after you sign up.

Brokers and imports

How your trades get in, and what Propfy does with them once they are there.

Rules and guardrails

The rules you set, the limits Propfy watches, and what it does when you are close to one.

The AI coach

What the agents read, what they produce, and what they will not do.

Pricing and billing

Plans, the trial, cancelling, and what happens when a plan ends.

Your data and privacy

Where your trading record lives, who can see it, and how to take it away.

Prop firms and compliance

Where Propfy sits next to your firm, and where it deliberately does not.

Still stuck?

The help center carries the long-form version of every answer on this page, and support chat is open on every page whether you are signed in or not.

Open the help center

Risk Disclosure

Futures and forex trading contains substantial risk and is not for every investor. An investor could potentially lose all or more than the initial investment. Risk capital is money that can be lost without jeopardizing one's financial security or lifestyle. Only risk capital should be used for trading and only those with sufficient risk capital should consider trading. Past performance is not necessarily indicative of future results.

Hypothetical Performance Disclosure

Hypothetical performance results have many inherent limitations, some of which are described below. No representation is being made that any account will or is likely to achieve profits or losses similar to those shown; in fact, there are frequently sharp differences between hypothetical performance results and the actual results subsequently achieved by any particular trading program. One of the limitations of hypothetical performance results is that they are generally prepared with the benefit of hindsight. In addition, hypothetical trading does not involve financial risk, and no hypothetical trading record can completely account for the impact of financial risk of actual trading. For example, the ability to withstand losses or to adhere to a particular trading program in spite of trading losses are material points which can also adversely affect actual trading results. There are numerous other factors related to the markets in general or to the implementation of any specific trading program which cannot be fully accounted for in the preparation of hypothetical performance results and all of which can adversely affect trading results.

Trademarks and affiliation

NinjaTrader® is a registered trademark of NinjaTrader Group, LLC. No NinjaTrader company has any affiliation with the owner, developer, or provider of the products or services described herein, or any interest, ownership or otherwise, in any such product or service, or endorses, recommends or approves any such product or service.

Topstep® is a registered trademark of TopstepTechnologies LLC. TopstepX™, FTMO, Tradovate, Kinetick, TradeZella and other third-party names and marks are the property of their respective owners. Propfy is an independent trading journal and is not affiliated with, endorsed by, sponsored by, certified by or authorized by any of them unless explicitly stated in writing. Third-party names are used solely to identify supported connections and technical compatibility, and technical compatibility does not imply a commercial partnership, sponsorship, endorsement or authorization.